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Shipping, Returns & Cancellations

Order Tracking:

  • Once your order is dispatched, and if the shipping carrier provides a tracking number, we'll update your order with this tracking information.
  • You can monitor the progress of your delivery through the link provided.

Shipping Rates:

  • Shipping costs are determined by the weight of your products and your location.
  • Before finalizing your purchase, the shipping cost will be displayed on the checkout page.
  • We partner with multiple carriers to ensure timely and cost-effective delivery.

Shipping Time:

  • Standard shipping typically takes 5-7 business days.
  • Expedited shipping options are available at an additional cost.

Back Orders:

  • If an item is on back order, we'll ship the available items in your order first.
  • Once the back-ordered item is in stock, we'll ship it to you without any additional shipping or handling charges.
  • We'll keep you informed about the estimated delivery date for back-ordered items.

Returns:

UTV Source cannot accept any returns on items more than 30-days after delivery, items that have been installed, scratched or damaged, or show any signs of use.

To Initiate a return, please follow these easy steps:

  1. Return Within 30 Days of delivery date: Ensure that you return your item within 30 days of its original delivery date.

  2. Returns may be subject to a restocking fee. Any restocking fees will be communicated to you.

  3. Customer is responsible for shipping cost when returning an item.

  4. Submit Return Through UTV Source Returns Center: Fill out the Returns Form to initiate your return.

  5. Provide Necessary Information: When setting up your return, include the following information:

    • Minimum of 3 photos of the item, including the shipping label, the box it came in, and the actual product.

    • Reason for returning the item(s).

    • Year, make, and model of your machine.

  6. Wait for Approval: Allow 1-3 business days for UTV Source to confirm your return and provide a Return Authorization Number (RMA#).

  7. Receive RMA# and Shipping Label: Once your return is authorized, you'll receive an RMA# and a print-friendly shipping label via email.

  8. Ship Your Item Back: Print the shipping label and affix it to the package. Drop off the package at the designated shipping provider as soon as possible.

  9. Protect Your Return: Package your return carefully to prevent damage during transit. Use the original packaging and write the RMA# on the outside of the box.

  10. Wait for Inspection: After UTV Source receives your return, allow 7-10 business days for inspection.

  11. Receive Refund: Once the return has been inspected and approved, you have two refund options:

    • Original Method of Payment: Once the return has been inspected and approved, please allow 3-5 business days for the refund to be credited to your account.
    • Store Credit: The credit will be immediately added to your UTV Source account, available for use on future purchases at UTVSource.com. Store credits do not expire, carry no cash value, and are non-refundable.

  12. Return Exclusions: Be aware of return exclusions, such as non-refundable shipping costs; custom products; assembled electric and gas toys; transmissions; differentials; installed, scratched, or damaged items. Returns are not accepted for all UTVZilla windshields/windows with peeled off protective film. Returns are not accepted for all Moto Armor and UTVZilla Doors.

     

Cancellations:

  • If you need to cancel your order, contact UTV Source customer support as soon as possible. Orders that have not yet shipped are eligible for cancellation. If your order has shipped, we can help you return it after it has been delivered.

Exchanges:

  • UTV Source does not accept exchanges after the order has been shipped. You can return the item and repurchase the correct one using store credit.

Warranty:

  • Warranty claims are managed directly by the original product manufacturer. Contact the manufacturer for assistance with warranty claims.

Extend Protection Plan:

  • If you purchased an extended warranty through Extend at checkout, visit Extend's website to begin your warranty claim.

Customer Care:

  • Our dedicated Customer Care team is here to assist you with any queries or concerns.
  • Reach out to us via email, phone, or our website's chat feature.
  • We aim to respond to all inquiries within 24 hours.

Feedback:

  • We value your feedback! If you have suggestions or comments about our shipping and returns process, please let us know. Your input helps us improve and serve you better.